Five tools, one account

You set the pace at Spinago Casino responsible gambling

Strictly 18+ play only, and every Spinago Casino account carries deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion.

Set your limit

Anjouan-licensedOperating under license ALSI-951955 issued by Anjouan Offshore Finance Authority since 2009.

Four key facts

Clear rules before play, calm support after

After this table you will know the age rule, the licence, the helpline and where to write.

Minimum age18+

Regulator licenceALSI-951955, Anjouan Offshore Finance Authority

Gambling Helpline Aotearoa0800 654 655

Limits and exclusion help[email protected]

Built-in protection

The stop points at Spinago Casino

Use this list when a session starts feeling longer or heavier than you planned.

How much can I put in?

A deposit limit caps what you can pay in over a fixed period. Switch it on at your first deposit, while the plan is still yours to shape.

A ceiling on losses

A loss limit stops the session once the money you have lost reaches the figure you chose. Set it beforehand, so a rough run never decides your next move.

Before the evening disappears

Session time reminders nudge you as your play time passes, so you can decide to stop or carry on with open eyes. Turn them on if hours slip by quickly.

Can I pause for a while?

A cooling-off period gives you a planned break from the account, and you choose when it starts and how long it lasts. Reach for it when you want distance, not a full stop.

Step away properly

Self-exclusion closes your play for a longer stretch and is the firmer option when a pause feels too light. Request it in the account or by asking support.

Quick route

The few minutes before your session

Read this once and you will have moved from guesswork to a limit you chose.

Signing in

Sign in with your email address, then open your account settings and check that your profile details are the ones you want linked to your play.

Where the controls live

Look for the responsible gambling section inside your account, where the limits and pause tools sit together and can be adjusted without contacting anyone.

Three ways to cap

Pick the kind of limit you need: money paid in, money lost, or minutes played. Choose the one that matches what has worried you before.

Confirming your choice

Confirm the figure and check the change shows as active on your account before you play again, so the setting is doing its job from the first spin.

Who else could sign in here?

A verified adult account. Registration asks for a date of birth, and the account stays closed to anyone under 18. Proof of identity and address are checked before the first withdrawal leaves.

Filter first, explain after. Filtering tools on the family tablet or phone hide gambling sites from younger users. Set the filter once, then recheck it after a device update, since settings can reset.

Say it without blame. Blame closes the conversation; a plain account of what you have noticed opens it. The Gambling Helpline Aotearoa advises relatives too, day or night on 0800 654 655.

A pastime that starts to weigh on you

In your account, the deposit history shows the pattern before you feel it. Noticing these signs early keeps a pastime from becoming pressure, and a limit set before play, or a short pause, is the first step.

Read these slowly; if any one of them sounds like your week, it counts.

Chasing a loss into the next evening
Deposits made without checking the balance
Play you keep quiet about at home
Time online longer than you planned
Borrowing to keep the account topped up
Irritation when you step away from the screen
Play that no longer feels like a choice

Confidential help

Where can you talk it through today?

You will know which free services answer in this country and how to reach them.

Gambling Helpline Aotearoa

Trained counsellors answer this free line at any hour, for players and for relatives worried about them. Calls stay confidential, and a text option runs alongside it. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Free counselling, peer and cultural support across 18 clinics nationwide, with freephone, text and weekday hours for players and for family members who want to talk it through. pgf.nz

Safer Gambling Aotearoa

A Health New Zealand information site for people who gamble and for their families: plain descriptions of harm, practical tips and a finder that points to local support. safergambling.org.nz

Choosing the stretch that fits what you need

Take a short time-out. A time-out in your account is the lightest way to step back: choose a break of hours or days and play is closed for that stretch. You set it inside the account, and it lifts by itself when the chosen time runs out.

Closure with no early exit. Self-exclusion closes your account for a long period, up to two years, and the choice cannot be undone early. You request it from the account, the team applies it, and play stays shut for the whole stretch you chose.

No register here, one account. This country keeps no national exclusion register, so your account is where exclusion happens. You request it there for up to two years, and the helpline named below will talk through what comes next.

Before you ask us

When you want the account to slow down

Written in plain terms, the way our support team answers these questions every day.

Can I end a self-exclusion before the period I chose is over?+

No. A self-exclusion runs for the whole period you selected in your Spinago Casino account and is not lifted early, whatever the reason. Keeping it firm is the point: it holds when your intentions wobble.

Why does Spinago Casino need to check my age before I play?+

Only players aged 18 or over may hold an account here, so identity and age are confirmed before activation. That check protects younger people in your household most of all, and it keeps the site on the right side of its Anjouan Offshore Finance Authority licence ALSI-951955.

If I take a short pause, when can I play again?+

A cooling-off period is a break you decide in advance, and your account stays closed until that break ends. Nothing further is needed from you: the account reopens on its own, with your own limits still in place.

A relative is gambling too much, where can I get advice?+

Gambling Helpline Aotearoa on 0800 654 655 speaks with relatives and friends as well as players, around the clock and free of charge. You can also text 8006. Counsellors there listen without judging and can explain what support looks like.

Do the limit tools work the same on my phone?+

Yes. The same limits section sits in the account whether you open it on a phone or a laptop, so deposit, loss and session settings are one and the same. A session reminder reaches you wherever you are playing.

How do I change a limit I set some time ago?+

You change it in the limits area of your account, and the new ceiling applies from that point onward. Set it before the session rather than in the middle of one, when a lower figure is easier to choose with a clear head.