Before Your First Payout

Your Withdrawal Waits on the KYC Check at Spinago Casino

Your identity gets checked at registration or before your first payout because the licence asks for it, and most reviews close inside 12 hours.

Begin Verification Now

Anjouan-licensedOperating under license ALSI-951955 issued by Anjouan Offshore Finance Authority since 2009.

Check Snapshot

One Review, Then the All-Clear

After these six lines you will know who checks, how long it takes and where to ask.

Verifying company

Spinago Casino LLC

Regulator

Anjouan Offshore Finance Authority, ALSI-951955

Review time

12 hours

Deadline

Before the first withdrawal

Verification inbox

[email protected]

Minimum age

18+

Four Simple Moves

Get It Right on the First Try

You may worry that a blurred scan means a long wait, and these four steps take that risk away.

Holding the ID Steady

You photograph your passport or ID card and place the file in the identity slot, watching for glare, cropped corners and any shadow across the photo page.

Which Page Proves Address?

Next comes proof of address: a recent bank statement or utility bill showing your name and home address in full, with every corner visible and no glare.

Is a Funds Query Normal?

For card or wallet deposits, you show that account with your name visible and middle digits covered. A source of funds question can follow as routine licence work.

Cleared Inside 12 Hours

Once your files arrive, a reviewer works through them and replies by e-mail, and most checks close well inside 12 hours.

Paper Checklist

Readable Copies, Not Perfect Ones

Keep this list open when the upload screen names a file and you are unsure what it proves.

Proof of identity

ConfirmsWho you are

Must showFull photo page, all corners visible

Proof of address

ConfirmsWhere you live

Must showName, home address and date clear

Payment method confirmation

ConfirmsThat the money is yours

Must showYour name and the last digits

The Three Refusals Reviewers See Most

When the Details Do Not Line Up. Details that disagree between your profile and a document look like someone else's paperwork, so the reviewer cannot confirm you are the account holder. Align the name and address in your profile with the papers Contact support about a legal name change before sending

Untouched Original Files Only. Cropped edges or brightened text hide the very features reviewers check, and altered image files are declined on sight because authenticity cannot be confirmed. Send the untouched original file from your device Avoid filters, scans of screens and resized copies

Full Frame, No Glare. A corner folded over, glare across a photo or a cut-off expiry leaves part of the paper unreadable, so none of it can be accepted as proof. Retake the photo in flat daylight on a dark surface Fit all four edges inside the frame

Your Source of Funds Question, Explained

Spinago Casino holds license ALSI-951955 from the Anjouan Offshore Finance Authority, and that licence obliges us to trace where money placed on the site comes from. The same request reaches every player who reaches this stage, so treat it as routine paperwork rather than any suggestion of wrongdoing.

Reviewers ask for the fewest papers that answer the question for your situation.

Recent bank statements
Payslips or an employment letter
A recent tax notice
Proof of a property sale
A pension or benefit statement

The Moment It Arrives

When the Check Lands on Your Account

This block is useful at the moment a request appears and you want to know why now.

When You Ask for More

Higher limits move more money through the account, so the licence asks us to confirm the identity behind the change. Expect your proof of identity and proof of address at this point.

Before the First Payout

Nothing leaves the site unverified. A first withdrawal is where identity, address and payment method confirmation come together, which is why the request often lands just as you cash out.

Why This One Got Flagged?

A deposit or payout far outside your usual pattern prompts a second look, and the source of funds papers usually settle it. Size alone is not the trigger; the change in habit is.

Line Up Your Details First

A middle name spelled differently, an old flat number or a maiden name sends the file back for a manual check, and a short note to the verification team sorts out which record is right.

At Review Stage

Before the Clear, After the Clear

Spinago Casino keeps these answers plain, so nothing about the review catches you out.

My name has changed since my ID was issued — is that a problem?+

It is not a problem, but the papers need to agree with each other. Send the identity document you hold now together with a certificate or record of the name change, so the reviewer can follow the link between the two names. Anything issued in an earlier name should sit alongside that record rather than on its own.

Can I take the photos on my phone instead of a scanner?+

Phone photos are accepted and are the usual way players here send them. Keep the whole document in frame, use daylight or a bright room, and hold the handset still so the text stays sharp. A flat surface and no flash glare will do more for you than a high-end camera.

Is my passport safe once I have sent it in?+

Your files travel over 256-bit TLS encryption and are used only to complete the check. The team that reads them is the team that clears your withdrawal, and nobody else in the business needs to open them. If you want to know what is held and for how long, [email protected] answers that directly.

How long does a review actually take once I have sent everything?+

Allow up to 12 hours from the moment a complete set lands with the verification team. Most files clear well inside that window, and a sharp, well-lit set moves fastest. If something is missing, the clock restarts when the replacement arrives.

One of my documents came back refused — what now?+

Read the note attached to the refusal first, because it names the single thing that failed. Replace just that item: a fresh photo with all four corners visible, or a statement issued more recently. Then send it to [email protected], and it rejoins the queue without the rest being re-checked.

Do I have to be verified before I can play at all?+

The licence requires a completed check at the latest before your first withdrawal, and Spinago Casino may ask earlier, at registration or at your first deposit. Nothing is held back from you by asking early; it simply means the payout is already clear when you request it. Reading the request as soon as it appears is the quickest route through.