Contact Help

When You Need Help Right Now, Spinago Casino Answers

Reach our team by live chat, e-mail or phone, and someone answers you around the clock, every day of the year.

Get Help Now Anjouan-licensed since 2009

Paid today

373,474 NZ$

2,688 Players online

Anjouan-licensedOperating under license ALSI-951955 issued by Anjouan Offshore Finance Authority since 2009.

29-minute withdrawalsAverage payout time 29 minutes, up to NZ$39,000 per transaction, NZ$159M paid monthly.

256-bit TLS encryptionBank-grade 256-bit TLS encryption and eCOGRA audit compliance protect every transaction.

Three Ways

Choose a Channel, Not a Queue

However you prefer to talk to us, a person replies quickly, and we keep it simple.

You Need It Sorted Now

Best for quick questions and anything urgent. At 2am or midday, a person typically replies in about 3 minutes, every day.

Start Chat

A Written Answer You Can Keep

Best for documents and detailed requests. Write to [email protected] and we usually answer within 12 hours, at any time of day.

Write Us

You Want to Talk It Through

Best for account worries and money matters. Call +64 9 957 2567 in NZST and a person picks up in about 1 minute, day or night.

Call Now

Here in New Zealand

Spinago Casino Keeps NZ Players Close

Keep this block handy whenever you want to know exactly who is looking after you here in New Zealand.

Reaching Us

NZ phone+64 9 957 2567

Support time zoneNZST

LanguagesEnglish, German, Finnish, Norwegian

Support e-mail[email protected]

Supervision

RegulatorAnjouan Offshore Finance Authority, ALSI-951955

Getting Help

Gambling help NZGambling Helpline New Zealand, The Problem Gambling Foundation of New Zealand, Multi-Venue Exclusion Programme

What Should I Have Handy Before I Get In Touch?

Gathering these before you make contact saves you a second message later on.

Your registered e-mail address
Account number or player ID
Screenshot of the error screen
Date and time of the last action
Payment method and amount involved

Spinago Casino Mailboxes

You Have the Right Address Before You Write

One message sent to the fitting desk skips the forward and lands where it is read first.

Account Desks

General support questions[email protected]

Document verification checks[email protected]

Money Desks

Deposits and withdrawals[email protected]

Other Desks

Complaints desk[email protected]

Personal data requests[email protected]

Business and partnerships[email protected]

Four Facts Behind The Site

The Company Behind The Games

A minute here and you will know exactly who runs Spinago Casino and where the licence sits.

The Company

Legal nameSpinago Casino LLC

Company number554238 (Anjouan)

Registered addressBandar Salaam, Mutsamudu

The Licence

RegulatorAnjouan Offshore Finance Authority

Licence numberALSI-951955

In Writing

Support e-mail[email protected]

When the Game Stops Feeling Like Fun

At the point where betting starts to worry you, nothing on this site needs to be your only option. Three New Zealand services stand apart from Spinago Casino and answer to nobody here: Gambling Helpline New Zealand, The Problem Gambling Foundation of New Zealand and the Multi-Venue Exclusion Programme. All three are free and confidential.

Gambling Helpline New Zealand. Trained counsellors take calls day and night from anyone worried about their own betting or someone else's.

The Problem Gambling Foundation of New Zealand. Face-to-face and online counselling, plus budget advice, for players and for the people living with them.

Multi-Venue Exclusion Programme. One request can keep you out of every participating venue in your area, not just online rooms.

A Fair Outcome, Step By Step

A Clear Path When You Feel Unheard

Read this and you will know the four stages that stand between a stuck issue and a formal ruling.

Put It In Writing To Support

When something goes wrong, the first step is always our own team. Explaining the issue in a message gets it logged and handed to someone who can actually fix it.

Twelve Hours, Then Check Again

Reply usually lands within twelve hours. Should the answer miss the point, ask for the case number so the next conversation starts where this one stopped.

What Do I Send The Complaints Team?

Next comes our complaints mailbox, [email protected]. Attaching the earlier replies and the case number lets a senior reviewer look at the whole trail.

Final Option, Formal Review

Nothing resolves after that final internal review, and the matter can go to the Anjouan Offshore Finance Authority, the body that licensed us under ALSI-951955.

Someone Is Awake

Will Anyone Answer At Three In The Morning?

Nothing here shuts overnight, which is how a casino run from New Zealand hours should feel.

Live Chat

Chat hoursAvailable around the clock

First chat replyThree minutes

Time zoneNZST

E-mail

E-mail address[email protected]

E-mail replyTwelve hours

Phone

Phone number+64 9 957 2567

Phone answerOne minute

Spinago Casino in Short

Quick Answers on Reaching Us

The moment a small question is holding you up, these short answers clear it in a minute.

trustCan I get support in my own language?+

When you write in, help is available in English, German, Finnish and Norwegian. English is the working language of this New Zealand site, so replies to kiwi players arrive in English. Ask for another language and the team will say honestly whether it can be handled.

trustCan I check that Spinago Casino is licensed?+

Trading here falls under a licence from the Anjouan Offshore Finance Authority, held as ALSI-951955 by Spinago Casino LLC. That licence number sits on every page of this site. Anjouan sits outside New Zealand, so local gambling law and its protections do not cover play at Spinago Casino.

trustWhere do I stand with verification and how long does it take?+

Where documents are clear, the checks take about twelve hours from the moment they arrive. Blurred photos or a name that differs from your account details slow things down. Sending clear proof of identity, proof of address and payment method confirmation in one go keeps it near that mark.

trustWhere do I go if I want my account closed?+

Where a break is what you need, ask live chat or write to [email protected] and the account can be closed for you. If you would rather step away for a set period, cooling-off or self-exclusion does the same job without shutting the door. Either way, keep in mind that only one account per person is allowed.

trustWhere can I take a complaint if support cannot fix it?+

Where a reply leaves you unsatisfied, reply to that same thread and ask for a second look before trying anywhere else. Should that review still fall short, [email protected] reaches the team handling formal complaints. From there the next step is the Anjouan Offshore Finance Authority, the regulator named on this site.

trustWhy is support open at night and on weekends?+

Why the team never closes is simple: betting in New Zealand does not keep office hours, and neither does trouble with it. Live chat and the phone line run around the clock, so three in the morning on a Sunday is as reachable as a Tuesday lunchtime. All times quoted here are NZST.

trustDo I need to give my password to be helped?+

Do I need to hand over a password to be helped? Never. Your registered email address is what identifies the account, and a short description of the issue saves a round of questions. Support will not ask for your password, and any message that does is not from Spinago Casino.